Shipping & Return

Return Policy

At Royal Sovereign we are committed to providing great customer service and ensuring customer satisfaction. If you are not satisfied with your purchase, return the product(s) to us within 14 days of purchase, and we will issue you a refund.

Products must be returned in undamaged condition and with all original packaging and parts/accessories. If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing.

No returns will be accepted without a return authorization number (RMA). Once a return has been authorized and the return instructions have been provided to the customer, items must be returned postmarked within 2 weeks. The only cost you will incur is the cost of shipping your purchase back to us.

To obtain a return authorization number:

  • Email us at or call us at (800) 397-1025 then press Option 3 to request a return authorization number.
  • For email, please follow these 2 steps: 
  1. Email your Full Name, Phone Number, Order Number, RS Item Number, Date of Purchase, Quantity, Reason for Return, and if any components from the original package is missing or damaged.
  2. Allow up to 72 hours for us to respond to your inquiry with a valid RS RMA number. Please be aware, we do not accept any returns without a valid RMA number.
  • After you obtain a return authorization number (RMA), we will e-mail you instructions for shipping the product back to us. (You are responsible for the cost of return shipping).
  • Send your product back to us within 2 weeks of receiving your return authorization number. (The shipment must be postmarked within 2 weeks of obtaining RMA#)
  • Upon receiving the product, we will inspect it to ensure that it is in good condition, approve the product(s), and process your refund directly to the original credit card used to place the initial order.


Orders placed after 2:00pm Eastern Standard Time will ship the next business day. Orders placed on the weekend or on a holiday will ship the following business day. Royal Sovereign business operation hours are Monday through Friday 8:30am to 5:30pm EST. Expedited shipments such as 2 day or overnight fall under the same order shipment policy.

Royal Sovereign does not support shipping products in a single order to multiple shipping addresses. Please place a new order to ship to different addresses.

When you place your order, you are responsible for inputting the correct and valid shipping address. Once your order has been submitted we are unable to change the shipping address.

Royal Sovereign does not ship to PO Boxes or locations outside of the Contiguous United States and does not allow any resale for purchased products.